Hospitality & Hotels
Snow King Mountain Resort
Snow King Mountain Resort, the in-town ski hill and dual-season (summer and winter) mountain resort in Jackson, Wyoming at the doorstep of Grand Teton and Yellowstone, is hiring a Guest Services Manager to lead ticketing and guest services through the winter 2026/27 season, starting 1 October 2026. The listing is posted as a seasonal position and pays 27.00 US dollars per hour. Housing is provided on a first come, first served basis for full-time staff, and some meals and discounts are available. You will run the ticket office and guest services program, train and supervise the front-line team, manage point-of-sale systems and cash handling, resolve guest complaints, support group sales and events, and coordinate with lift operations and retail so guests have a positive experience across the resort. Cell service for most carriers and good internet access are available on site. Apply through Snow King's own Paycom applicant portal. Listed on the employer's CoolWorks page with a Posted Date of 20 September 2026.
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Develop and run the ticketing and guest services programs. Recruit, train and supervise guest services staff. Manage point-of-sale systems, cash management and reconciliation. Handle guest complaints and escalations with a service-recovery mindset. Coordinate with lift operations, retail, group sales and events teams. Answer phone and email inquiries about tickets, passes and resort products.
High school diploma required; university degree preferred. Experience in a high-volume, customer-facing environment required. Sales management background and point-of-sale software proficiency. Strong communication and organizational skills and a collaborative team mentality. Ability to work weekends and holidays through the winter season. Must be eligible to work in the United States; no visa sponsorship is mentioned.
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USD 32 - 36/hr
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