People Operations Generalist

Clutch is a vertical SaaS company backed by Andreessen Horowitz, building software that turns credit unions into fintech lenders. The premise is that credit unions already hold the balance sheets to lend responsibly to more than 130 million Americans, but lack the digital experience to compete with modern fintech. Clutch supplies that layer, aiming to preserve the community-focused tradition of credit unions while modernising how members actually interact with them.

The role

This position runs the programs and systems that shape daily life for employees: engagement, recognition, and the logistics behind performance and compensation cycles. It also covers the operational engine — onboarding, offboarding, lifecycle changes and compliance.

Clutch is explicit that People Operations is still being built out at scale, so this is a hands-on role for someone who wants to construct and improve rather than maintain what already exists. The reference point is turning a messy process into a clean repeatable one. You would report to the Senior Manager, People Operations, who sets program strategy while you own execution.

How the first six months are structured

The listing lays out a clear ramp, which is unusually concrete:

• Month one: meet People leadership and partners across IT, Legal and Finance; learn the HR Ops systems; start automating quick wins; review compliance documentation for gaps across operating states and entities
• Month three: run core workflows independently, act as a responsive contact for employee questions, establish accountability with payroll and HRIS vendors, and ship at least one automation that cuts manual work
• Month six: take a visible role in engagement and recognition programming, own day-to-day US benefits administration including open enrolment, run communications and playbooks for the H2 performance and compensation cycle, own the recognition program outright, and keep compliance documentation audit-ready

What they are looking for

• 4–6+ years in HR Operations, People Operations or as an HR Generalist, with demonstrated program management
• A record of launching and running company-wide programs such as performance cycles, offsites and engagement initiatives, from concept through execution
• Comfort owning vendor relationships across payroll, HRIS and LMS, and holding those vendors accountable
• Systems thinking: mapping a process end to end, finding the friction, and redesigning it to be simpler for everyone involved
• Working knowledge of employment law and HR compliance across multiple states or entities
• Judgment about what to handle directly and what to escalate to People leadership
• Confidence facilitating meetings and running programs that land well at every level
• Hands-on experience applying AI agents and automation to recurring HR operations work

Benefits

• Remote flexibility, described in the listing as working from anywhere
• Two company off-sites a year
• Flexible PTO
• Stock options
• Home office setup budget
• Work trip and co-working budget
• Health and dental cover

Two notes worth reading before applying

Clutch takes a specific position on AI in hiring. The company says it uses AI enthusiastically and wants employees who do the same — but asks candidates to interview without AI tools, because the point of the interview is to see how you think and communicate. Their phrasing is that once you are in the seat, the prompts are welcome.

Also worth noting: Clutch participates in E-Verify, and much of the role's compliance and benefits work is US-specific, covering US benefits administration and multi-state employment law. The listing advertises remote flexibility without naming eligible countries, so anyone outside the US should confirm scope with the recruiting team before applying.