Payment Operations Lead (Remote, Work from Anywhere)

Organize the payments team's daily workload and guarantee smooth payment execution that meets agreed SLAs. Supervise, coach and motivate a team of payments analysts. Manage relationships with external payment and correspondent banking partners. Represent the payments team in strategic and cross-functional meetings. Develop and continuously improve payment policies, procedures and controls, and identify opportunities to strengthen them. Monitor transactional metrics, handle inquiries and exceptions, and publish performance metrics for stakeholders. Liaise with internal and external audits and communicate clearly with stakeholders across the bank. Collaborate with product and engineering teams on technical issues affecting payment flows.

Consolidated operations experience gained at a bank, fintech or other financial institution, with direct exposure to payment processes. Bachelor's degree in Business Administration or a related field. Solid understanding of correspondent banking and of cross-border and local payment systems, plus knowledge of crypto payments. Proven ability to build and lead a team, strong work ethic and a systems-oriented, analytical approach to problem solving. Fluent written and spoken English. Advanced Excel and database skills, and a genuine interest in technology and cryptocurrency. Able to work with minimal supervision as a proactive self-starter. Nice to have: familiarity with Jira, Confluence, Miro, Trello, Finastra or other core banking platforms, G-Suite, Slack and Zoom. You must have a dedicated workspace and a reliable high-speed internet connection.