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Sales
GitLab
GitLab, the intelligent DevSecOps platform used by more than 50 million registered users, is hiring an Associate Renewals Manager to retain customers and grow annual recurring revenue through subscription renewals. The role is fully remote and posted for Remote, Ireland and Remote, Israel. You will work with existing customers by phone, video and email, execute the renewal process, assess license usage and true-up requirements, and align renewal proposals with each customer's business needs. You will also provide administrative support to the renewals and account teams, coordinate purchase orders and order forms, and collaborate with Sales and Customer Success on retention strategy using analytics. GitLab is an all-remote company with team members in more than 60 countries. Compensation was not listed on the posting.
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Retain customers and minimize churn through proactive phone, video and email outreach. Execute renewal processes to maintain or expand annual recurring revenue. Assess license usage and complete true-up requirements. Align customer business needs with renewal proposals. Provide administrative support to renewals and account teams. Ensure timely deal closure. Collaborate with Sales and Customer Success on retention strategy using analytics. Coordinate with customers on purchase orders and order form accuracy.
Related sales or customer experience such as SDR, BDR, sales operations, deal desk, customer service or customer success roles. Progressive B2B software sales background. Experience with subscription-based go-to-market models. Strong communication and collaboration skills. Results-oriented mindset with negotiation and closing skills. Familiarity with technical products, especially DevOps or the software development lifecycle, is preferred. Must be located in Ireland or Israel; GitLab notes some roles may carry location-based eligibility requirements.
Salary not disclosed
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