Customer Support & Success
Social Discovery Group
Social Discovery Group (SDG) describes itself as the third-largest social discovery company in the world, uniting more than 60 dating and communication brands with 500 million users and roughly 1,200 employees; it holds a Great Place to Work US certification. The company is hiring a remote Customer Success Agent to support users of its websites: answering inquiries, processing requests quickly, resolving problems with a retention mindset and promoting site features. On SDG's own Breezy job board the position is listed as Worldwide and remote, with the note that Turkey, Kenya, South Africa and Argentina are among available locations, and no other country restriction is stated. The working schedule is fixed: 1pm to 10pm UTC, Friday to Tuesday, with Wednesday and Thursday off. Fluent English is mandatory; Japanese, Spanish or Chinese are a bonus. Full-time employment. Pay is not published; the listing says the pay level or range is shared during recruitment. Benefits listed include 28 vacation days, 7 wellness days, referral bonuses, 50 percent reimbursement for professional development, English lesson discounts, up to 1,000 USD per year toward health coverage where corporate coverage is unavailable, and a workspace reimbursement. Freshness evidence: SDG's Breezy board JSON shows published_date 2026-09-24 for this posting, with sibling postings carrying distinct Sep 22 to Sep 25 dates. Things to know: SDG operates dating and social-discovery products, the shift is a fixed UTC evening block including weekends, and Breezy exposes a published date but not a created date.
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Consult customers on questions about the company's websites and services. Process customer requests with speed and accuracy. Resolve issues while prioritizing customer retention. Promote and upsell website features to customers. Maintain consistent service quality standards across every interaction. Work a fixed schedule of 1pm to 10pm UTC, Friday to Tuesday.
Fluent English (Japanese, Spanish or Chinese are considered a plus). Experience in international customer service or support. Fast and accurate typing. Ability to learn new products and processes quickly. Emotional intelligence and sensitivity in customer conversations. Stress resilience and a solution-oriented mindset. Reliable internet and a home workspace suitable for a full-time remote role.
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USD 158K - 238K/yr
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This job title typically pays $36,870 to $51,780 a year (median $44,770) for similar roles in the US.
Estimate from US Bureau of Labor Statistics data, not provided by the employer.