Automation Strategist, Customer Success (Zapier, All-Remote: USA or Canada)

Zapier

United States or Canada (remote)RemoteSeniorPosted 2h ago

Description

Zapier, the all-remote automation platform, is hiring an Automation Strategist on its Customer Success team to guide enterprise customers through automation strategy, governance and adoption. The posting is a fully remote, full-time role with the location listed as USA and Canada. Zapier notes: Even though we are an all-remote company, we still need to be thoughtful about where we have Zapiens working, so candidates must be located in the United States or Canada. You will map stakeholders, identify high-value automation use cases, design scalable implementation patterns and governance frameworks, quantify ROI and business impact, and partner with Sales, Support and Product to improve customer outcomes and influence the roadmap. Compensation is listed as on-target earnings of USD 158,300 to 237,500 (IC4, USA) or CAD 174,200 to 261,200 (Canada), with commission. Published on Zapier Ashby board September 22, 2026.

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Responsibilities

Guide enterprise customers through automation strategy development and governance frameworks. Map stakeholders and identify high-value use cases, then design scalable, repeatable implementation patterns. Quantify ROI and business impact of automation programs. Coordinate cross-functional customer teams from executives to execution owners. Collaborate internally with Sales, Support and Product to improve customer outcomes and feed strategic insight into the product roadmap. Communicate strategy clearly across async and synchronous channels.

Requirements

5+ years of SaaS experience in customer success, consulting, solutions or similar roles. Advanced AI proficiency demonstrated through tangible workflow examples and measurable impact on quality and efficiency. Ability to translate business goals into orchestration and automation systems. Strong executive communication and program management skills. Data-driven decision making. Must be located in the USA or Canada.

Required Skills

Automation strategyAI workflowsSolutions consultingROI analysisZapierExecutive communicationAsync communication

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Compensation

USD 158K - 238K/yr

Closes 10/23/2026

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57

Geo-Flex: Flexible

How freely can you choose where to live?

Location freedom score · Most factors assessed

Where you can live22 / 45
Several countries: United States or Canada (remote) · From the listing’s structured fields
What you must be15 / 20
Employee role — payroll country may be fixed · From the listing’s structured fields

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