Advanced Support Coach, Payments (Cloudbeds, Remote: North America)

Cloudbeds, the hospitality management platform, is hiring an Advanced Support Coach focused on complex CB Pay issues such as chargebacks, payouts, disputes and reconciliation. The role is posted for the North America region and Cloudbeds describes its work arrangement as "Remote First, Remote Always." Compensation is published for US-based candidates only: "Depending on your skills and experience, you can expect your annual compensation to be between $70,000 and $89,000 USD. (The salary is only for US-based candidates)." Cloudbeds states that applicants must already be authorized to work where the position is located and that it cannot provide work visa sponsorship. The work combines reactive problem-solving on high-stakes payment cases with proactive customer enablement, helping hoteliers succeed with payments from onboarding onward and feeding insights back to product teams. Benefits include a remote-first arrangement, monthly wellness Fridays, paid parental leave, home office stipends, professional development through Cloudbeds University and PTO per local requirements. Note: the posting uses a region label (North America) rather than naming eligible countries. Freshness evidence: Greenhouse individual job endpoint first_published 2026-09-16, updated 2026-09-17.