Ticket Office Assistant Manager - Winter 2026/27 (Aspen Skiing Company, Aspen Snowmass, Colorado - First-Come Employee Housing)

Support daily Mountain Sales operations, ensuring a seamless, guest-focused sales experience. Lead and manage front-line ticket office staff with coaching and performance feedback. Provide guest interaction support and resolve complaints professionally. Assist with hiring, onboarding, scheduling and payroll. Train staff on sales techniques, product knowledge and resort systems. Promote and sell lift access products, activity tickets, lessons and rentals, and book private lessons and reservations. Maintain an organized office environment and build relationships across departments.

High school diploma or equivalent required; bachelor's degree preferred. Minimum of one year of experience in a supervisory or leadership role within a guest service or sales environment required; team management experience preferred. Accurate cash handling in a fast-paced environment, advanced computer skills and the ability to navigate multiple software platforms; familiarity with Resort Technology Partners (RTP) software preferred. Strong organizational, analytical, problem-solving and upselling ability, excellent communication, and the flexibility to respond to changing business demands; multilingual abilities preferred. Must be able to stand or walk for extended periods and frequently lift, push or pull up to 50 lbs, with occasional outdoor exposure. US work authorization required (E-Verify).