Spa Concierge - Winter 2026/27 (Yellowstone Club, Big Sky, Montana - Subsidized Housing + Shift Meals)

Greet members and guests and provide accurate information about spa services and offerings. Book and manage spa reservations and process charges correctly through the club management system. Maintain detailed member and guest profiles and records of preferences. Handle inquiries and requests by phone, email and mail with discretion and attention to member privacy. Collaborate with other departments to fulfill member requests. Perform administrative tasks, keep the reception and work areas clean and organized, assist with locker room operations, and support spa events, occasionally in costume. Work evenings, weekends and holidays as scheduled.

High school diploma or GED. One to two years of customer service experience, ideally in a spa, resort or luxury hospitality setting. Strong verbal and written communication skills and a warm, professional manner. Intermediate Microsoft Office proficiency and basic math skills for billing. Valid Montana driver license (or ability to obtain one). Preferred: college degree and prior spa industry experience. Must be able to work a full winter season from approximately November through April including evenings, weekends and holidays. Must be authorized to work in the United States.