Senior Support Engineer, EU

Sanity builds an AI-powered content operating system — a modern, flexible platform that replaces rigid legacy content management systems. Its key differentiator is treating content as data, so it can live in a single source of truth while being adapted and personalised for any channel. PUMA, Spotify, Figma, Riot Games and Skims run their content operations on it.

The company raised an $85m Series C led by GP Bullhound, and is backed by ICONIQ Growth, Threshold Ventures, Heavybit and Shopify, alongside founders from Vercel, WPEngine, Twitter, Mux, Netlify and Heroku. The team is 200+ people.

The role

Sanity is looking for a senior support engineer who enjoys untangling complex technical problems and helping customers succeed at scale. As a senior member of the team you would independently own high-impact issues, guide enterprise customers through complicated implementations, and improve the systems, workflows and documentation the support organisation runs on.

The listing is direct about what this is not: "This is not a reactive ticket-queue role." It asks for strong technical judgment, calm communication under pressure, and the ability to turn recurring customer friction into lasting fixes.

What you would be doing

• Independently owning and resolving complex technical issues for enterprise customers
• Leading investigations into ambiguous or high-severity issues, and liaising during incidents with clear communication throughout
• Producing high-quality minimal reproductions, reusable code snippets and structured issue reports
• Offering informal mentorship and technical guidance to other Support Engineers, improving how the team investigates, communicates and resolves problems
• Working closely with Product and Engineering to surface patterns and influence product improvements
• Writing and improving documentation, guides and self-serve resources to reduce recurring issues
• Contributing to infrastructure, tooling and workflow improvements within Support
• Taking part in the community support rotation

This may be you

• Remote in Europe
• 4+ years hands-on in developer support or engineering roles
• Strong experience debugging complex JavaScript and TypeScript, and modern web applications such as Next.js
• A track record of independently owning complex issues from diagnosis through resolution
• Able to elevate those around you through collaboration, clear communication and informal mentorship
• Comfortable operating under pressure while staying clear and empathetic
• Strong debugging instincts, able to reason across frontend, APIs and infrastructure layers
• A bias toward improving systems, documentation and processes rather than just closing individual tickets
• Curious, proactive, and energised by ambiguous problems

Sanity adds a note worth taking at face value: "Not sure you're exactly what we're looking for in this role? Apply anyway!"

What they offer

• A highly skilled, inspiring and supportive team
• A positive, flexible, trust-based environment that encourages long-term professional and personal growth
• A global, multi-culturally diverse group of colleagues and customers
• Comprehensive health plans and perks
• A healthy work-life balance that accommodates individual and family needs
• Competitive salary and a stock options programme

No salary figures are published on this listing.

Location

The listing states Remote in Europe, with Location Type given as Remote and the team as Customer Solutions. No individual countries are enumerated, so if you are Europe-based it is worth applying and confirming your specific country during the process.

Sanity is a Norwegian-founded company and its site footer shows Oslo and San Francisco as the two anchor time zones, which gives a sense of the working rhythm.

How to apply

The role is listed on Sanity's own careers site, and the apply button routes through to their Ashby application form.