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Customer Support & Success
Vail Resorts
Heavenly Mountain Resort in South Lake Tahoe, California is hiring Ticket & Product Sales Agents for the Winter Seasonal 2026/2027 season. The role pays $20.00 per hour with full-time and part-time hours available, and the Vail Resorts careers listing shows Housing Availability: Yes, so employee housing may be offered on a limited first-come basis to full-time winter staff. Sales Agents are the front line of the guest experience, selling lift tickets, passes, lessons, activities and childcare at point-of-sale windows and outdoors using handheld Express devices, while acting as resort ambassadors who know the mountain and its products. Seasonal employees receive a free Epic Pass and resort discounts. Minimum age is 16. This is an in-person seasonal job in the United States; the listing does not mention visa sponsorship, so applicants need their own US work authorization.
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Deliver Epic Service in every guest interaction. Process point-of-sale transactions accurately for lift tickets, passes, lessons, activities and other products. Actively listen to guests, anticipate their needs and recommend products and services that match their plans. Maintain up-to-date knowledge of resort offerings and policies. Support digital tools including mobile purchases and fulfil orders outdoors using handheld Express devices. Keep the workspace organized and safe. Perform additional duties as needed.
At least 16 years of age. High school diploma. Ability to communicate fluently in English. Able to stand or sit for extended periods, work outdoors in winter conditions and lift 25 lbs. Available to work weekends and holidays. Professional workplace appearance and a guest-first attitude. Cash handling or retail experience is helpful but not required.
USD 21 - 21/hr
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