Customer Support & Success
Grafana Labs
Grafana Labs is hiring a Senior Solutions Engineer based in the Netherlands, working remotely.
THE ROLE
A Solutions Engineer listens to a prospect or customer, understands their requirements, asks the right questions to extract the information needed, and translates that into a solution built on Grafana Labs technology. They are the bridge between Grafana's highly technical engineering teams, its customers, and Sales.
WHAT YOU WOULD DO
• Partnering with Sales to articulate the Grafana value proposition, vision and strategy to customers
• Owning the technical engagement and helping close complex opportunities through competitive knowledge, technical skill and credibility
• Delivering product and technical presentations to potential and existing customers
Open source experience, or a background in the metrics and monitoring space, is an advantage, as is command of sales methodologies such as MEDD(P)ICC.
You must be located in the Netherlands.
COMPENSATION
On-Target Earnings of EUR 124,000 to EUR 148,000, plus Restricted Stock Units.
ABOUT GRAFANA LABS
Grafana Labs is the company behind the open observability cloud. More than 35 million users and 7,000+ customers rely on it, including Anthropic, Bloomberg, NVIDIA, Microsoft and Salesforce.
The company is 100 percent remote with 1,600+ team members across 40+ countries, backed by Lightspeed, Sequoia, GIC, Coatue, J.P. Morgan, CapitalG and Lead Edge.
Grafana is remote-first by design rather than by policy. Engineers also have a dedicated individual contributor career path and do not have to become managers to progress.
WHAT EVERY GRAFANA ROLE INCLUDES
• Restricted Stock Units in every role, giving every team member ownership
• 30 days annual leave globally, three reserved as company Shutdown Days so the whole team disconnects at once
• In-person onboarding alongside fellow new joiners
• Country-specific compensation ranges, published on the listing
Grafana note that if you apply from a different location than the one listed, your recruiter will discuss that market's defined pay range and benefits at the start of the process.
BEFORE YOU APPLY
Applications ask whether you are currently eligible to work in your country of residence, and whether you now or in future require visa sponsorship. Existing work authorisation is expected rather than sponsorship offered.
Grafana also discloses that it may use AI tools to help match CVs against job postings, with the recruitment team continuing to review inbound CVs manually.
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