Senior Solutions Engineer – France (Arabic Speaker)

Grafana Labs is the company behind the open observability cloud. More than 35 million users and 7,000+ customers rely on it — including Anthropic, Bloomberg, NVIDIA, Microsoft and Salesforce. The company is 100% remote with 1,600+ team members across 40+ countries, backed by Lightspeed, Sequoia, GIC, Coatue, J.P. Morgan, CapitalG and Lead Edge.

The opportunity

Solutions Engineers are Grafana's customer-facing product experts. The team enables worldwide growth by educating potential and existing customers through demos, hands-on enablement, presentations and technical evaluations, partnering closely with Sales to qualify and close opportunities.

The role is described as the bridge between Grafana's highly technical engineering teams, its customers, and Sales. Solutions Engineering is also one of the primary routes by which customer feedback reaches Product Management and Engineering.

What you'll be doing

• Partnering with Sales to articulate the Grafana value proposition, vision and strategy to customers
• Owning the technical engagement and helping close complex opportunities through competitive knowledge, technical skill and credibility
• Delivering product and technical presentations to potential and existing customers
• Feeding back to internal teams on the product and the competitive landscape
• Driving product conversations grounded in real customer problems
• Enhancing documentation, writing blog posts, recording videos and creating knowledge base articles

What makes you a great fit

• 5+ years of technical pre-sales experience
• First-class written and oral communication, since the internal teams are remote-first and the customers are worldwide
• Genuine enjoyment of technical problem-solving and creative customer solutions
• A technical mindset and appetite to keep growing technically
• Fluent in Arabic
• Must be located in France

Bonus points

Open source or metrics/monitoring experience is an advantage, as is familiarity with sales methodologies such as MEDD(P)ICC.

Compensation and benefits

• France OTE: €115,750 – €138,000. Ranges are country-specific
• Restricted Stock Units in every role — Grafana states all roles include RSUs
• 30 days annual leave globally, three reserved as company Shutdown Days so the whole team disconnects together
• In-person onboarding with fellow new joiners

An unusual combination worth noting

This role pairs a France residency requirement with fluent Arabic. Grafana runs a SEMEA region covering Southern Europe, the Middle East and Africa, so the likely reality is a France-based engineer covering Arabic-speaking markets across that territory.

For a bilingual French and Arabic speaker in technical pre-sales, that is a narrow and well-paid niche — and one that rarely appears advertised as fully remote. If that describes you, there is unlikely to be much competition.

Eligibility

The application asks whether you are based in France, whether you are eligible to work in your country of residence, and whether you require visa sponsorship. Existing French work authorisation is expected rather than sponsorship offered.

Grafana discloses that it may use AI tools to help match CVs against job postings, with the recruitment team continuing to review inbound CVs manually.