Fraud Analyst - Operations (Madrid, Relocation + Visa Support)

Drive continuous improvements in fraud detection and investigation workflows, and create and maintain detailed work instructions aligned with internal policies. Balance daily case handling with project-oriented initiatives, investigating complex fraud escalations to minimise losses and mitigate risk. Conduct regular data analysis to identify emerging fraud patterns and suspicious behaviours, and provide actionable insights for optimising transaction monitoring systems. Provide guidance to the fraud operations team and design and deliver training on updated processes and fraud detection methodologies.

2 or more years in fraud operations, financial crime investigations or risk analysis within banking, fintech or payments. Hands-on experience with fraud detection systems and case management tools. Strong data analysis skills with advanced Excel or Google Sheets; SQL or BI tools such as Power BI, Looker or Tableau preferred. Proven structured problem-solving and an analytical mindset. Bachelor's degree in Business, Finance, Data Analytics or Law preferred. Proactive, self-driven attitude with strong priority management, plus excellent communication and stakeholder management skills. English fluency required; additional European languages preferred.