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Customer Support & Success
Emerging Travel Group
Emerging Travel Group is hiring a Technical Support Specialist to investigate internal technical requests about hotel and room availability. You manage availability alerts, analyze problems and test fixes. You work to reduce escalations to Development and QA by building your own expertise, and you improve internal processes and feed back into product optimization. The role needs an understanding of HTTP and APIs, basic SQL and experience with logs and monitoring tools. The position is remote and open to candidates in Georgia, Montenegro, Vietnam and Thailand. Pay is not stated in the listing.
4 more roles like this one.
Investigate availability and technical requests
Manage availability alerts and test solutions
Cut escalations to Development and QA
Document and improve internal processes
Technical support or IT operations background
HTTP and API knowledge and basic SQL
Experience with log and monitoring tools
English B2
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Salary not disclosed
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This job title typically pays $49,000 to $79,040 a year (median $61,860) for similar roles in the US.
Estimate from US Bureau of Labor Statistics data, not provided by the employer.