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Customer Support & Success
Trust Wallet
Trust Wallet, the non-custodial crypto wallet used by more than 200 million people, is hiring a Technical Customer Support Contractor for six months. The role goes beyond ordinary support: you investigate wallet, card payment and backend issues, triage whether they come from client apps, APIs or external providers, help with incident response and monitoring, and keep ownership of cases through to resolution. The location is listed as "Remote - Global" and the posting states: "This is a global and fully remote role. You must have the right to work for the country you are based." The schedule should support customers in LATAM and North America time zones, with flexible hours that can include nights, weekends and holidays. Compensation is not stated.
4 more roles like this one.
Support users by email and other channels on wallet functionality, card payments, transactions and security.
Triage and troubleshoot issues using logs, dashboards and internal tools, and escalate with clear context.
Monitor system behavior and help with incident response and post-incident reviews.
Maintain runbooks and knowledge bases and contribute to small automations.
2 to 4 years in customer support, technical support or operations in fintech, payments, SaaS or crypto.
Ability to explain technical concepts clearly; experience troubleshooting APIs or transactions is a plus.
Excellent written and spoken English.
Open to a schedule that supports LATAM and North America time zones.
Marked skills have a short guide — click one to see what to learn.
USD 80K - 140K/yr
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This job title typically pays $36,870 to $51,780 a year (median $44,770) for similar roles in the US.
Estimate from US Bureau of Labor Statistics data, not provided by the employer.