Product Support Engineer, EMEA (Remote)

Ashby

United KingdomRemoteMidPosted 1h ago

Description

Ashby, the recruiting software company, is hiring its first EMEA product support engineer to help provide 24/7 global coverage. You will investigate complex technical issues across integrations, APIs, data and workflows, escalate well-evidenced bugs to engineering, and set up regional support practices and handoffs. Debugging uses logs, databases, GitHub and Datadog. The role is remote across EMEA, with listed locations in the United Kingdom, Belgium, Italy, Germany, Denmark, Ireland, Romania, the Czech Republic, Poland, Spain, the Netherlands, Portugal, France and Sweden, and working hours need to fit European time zones. Pay is GBP 75,000 to 104,000 plus equity.

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Responsibilities

Own technical issues from intake to resolution or escalation
Debug using logs, databases, GitHub and Datadog
Improve documentation
Set up EMEA handoff practices

Requirements

Experience in technical support or support engineering
API and SQL debugging skills
Clear customer and escalation writing
Availability in European time zones

Required Skills

API debuggingDatadogGitHubcustomer communicationescalation writingSaaS

Marked skills have a short guide — click one to see what to learn.

Compensation

GBP 75K - 104K/yr

Closes 11/7/2026

Apply

42

Geo-Flex: Limited

How freely can you choose where to live?

Location freedom score · Most factors assessed

Where you can live12 / 45
One country: United Kingdom · From the listing’s structured fields
What you must be15 / 20
Employee role — payroll country may be fixed · From the listing’s structured fields

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About the company

Ashby

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