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Operations & Management
Xtendo Global
Xtendo Global is hiring an Operations Manager to lead and scale a customer service operation supporting Greek-speaking clients inside a global BPO environment. The role covers end-to-end operational performance: team leadership, client management, service delivery, profitability and continuous improvement. The job is remote with Albania, Greece (Thessaloniki) and Bulgaria (Sofia) listed. Salary is USD 42,000 to 50,000 per year and the contract type is contract. Candidates need five or more years in operations management within BPO or customer service, experience leading contact center teams across voice, non-voice, omnichannel and AI-assisted channels, and experience with international clients and multicultural teams.
4 more roles like this one.
Oversee daily operations and make sure KPIs, SLAs and quality standards are met.
Manage operational profitability using cost and revenue per FTE and operating margin.
Lead team leaders, supervisors and operational teams.
Act as the main client contact and lead WBR, MBR and QBR reviews.
Analyze operational data and drive improvements in CSAT and efficiency.
5+ years in operations management within BPO or customer service.
Experience leading contact center structures and client-facing roles.
Experience with international clients and multicultural teams.
Knowledge of CRM and contact center tools; Microsoft Office or Google Workspace; Power BI is a plus.
Greek language skills.
Marked skills have a short guide — click one to see what to learn.
Salary not disclosed
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