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Customer Support & Success
GitLab
GitLab is hiring a Manager, Support Engineering (AMER) to build and lead a team of support engineers providing technical customer support. GitLab is an all-remote company. The posting is open to candidates in Canada and the United States, with a US base salary range of $115,200 to $194,400 USD.
Hire and maintain a support engineering team focused on technical customer support. Develop team members technical skills through mentorship, training and career growth. Foster self-sufficiency, accountability and alignment with key performance indicators. Build scalable processes and workflows and lead continuous improvement initiatives. Hold regular 1:1s, train engineers to conduct technical interviews and partner across GitLab on customer needs. Document team workflows, improve efficiency through tools and automation, and encourage AI use.
4 more roles like this one.
Experience leading technical, customer-facing teams and developing engineers at different levels. Ability to create processes that improve team efficiency. Experience managing the full support lifecycle and working with development to resolve issues. Analytical and problem-solving skills for complex technical issues. Understanding of Linux system administration and web application concepts, including MVC frameworks such as Ruby on Rails, Python, Django, PHP or Laravel.
Marked skills have a short guide — click one to see what to learn.
EUR 100K - 115K/yr
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