Accounting & Finance
Customer.io
Customer.io builds a customer engagement platform used by more than 9,000 companies to send lifecycle email, SMS, push, and in-app messages. The Business Operations team is hiring a Global Controller to lead accounting operations for the subscription SaaS business, reporting to the VP of Finance. Customer.io is a remote-first company of about 180 people across 36 countries; this role is open to candidates based anywhere in the Americas, with pay banded by zone: 260,000 to 290,000 USD in Zone 1, 250,000 to 280,000 USD in Zone 2, and 244,000 to 265,000 USD in Zone 3. Customer.io does not sponsor visas, so candidates must already hold work authorization where they live.
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Lead the monthly and quarterly close and financial reporting process, with a goal of cutting close time from roughly ten days to six to eight days within twelve months. Own revenue accounting under ASC 606 for subscription and usage-based recognition, including authoring technical accounting memos on contract modifications and variable consideration. Manage equity compensation accounting under ASC 718. Lead a team of about seven accounting professionals and build control frameworks suited to a global, remote-first operation. Oversee the accounting systems roadmap across NetSuite, Stripe, Ramp, Avalara, and FloQast, manage treasury operations and banking relationships, and coordinate external audit and tax compliance.
Ten or more years of progressive accounting experience including team leadership, with a Big Four public accounting foundation and deep US GAAP expertise, particularly ASC 606. A track record of scaling an existing accounting function and leading external audits, plus a demonstrated automation or AI-driven process improvement with measurable results. SOX readiness, remote-company experience, M&A exposure, and an active CPA license are a plus.
Salary not disclosed
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