Customer Care Specialist (French, German, Italian, Spanish or Polish)

ABOUT SCENTO
Scento is Europe's largest perfume decant website. Founded in 2024 and headquartered in Paris on Place Vendôme, with a second office in Berlin, Scento offers more than 1,000 original designer and niche perfumes from a roster of 200 houses as perfume decants: 2 ml, 5 ml and 8 ml vials plus a 30 ml bottle on most perfumes. Niche perfume samples and designer fragrance samples let people discover a scent before they commit to a full bottle. Every perfume is an original bought from authorised European retailers, and every bottle passes a 12-point intake check at Scento's ISO-certified facility before it is decanted.
Scento serves customers in 27 European markets and ships to 26 EU countries. In 2026, Scento's annual revenue is more than €30 million, online and offline sales combined. On Scento.com, monthly decant sales in September 2026 were 3.2 times those of January 2026. Scento says it sells more than 3 million perfume decants a year, about one every 10 seconds. In November 2025, Scento announced it would invest €25 million over three years in European perfume discovery.

THE ROLE
Customers choose Scento to try niche perfume samples and designer fragrance samples before committing to a full bottle, and they often have questions along the way. You are the voice that makes them feel looked after in their own language.
As a Customer Care Specialist you answer by email and chat in your native language (French, German, Italian, Spanish or Polish) and in English. You help with orders, delivery, sizes and perfume recommendations, and you turn tricky cases into customers who come back. Success means quick, warm, accurate replies and feedback that helps the whole team improve.

WHAT YOU'LL DO

• Help Scento's customers by email and chat in your native language and in English.
• Answer questions on orders, delivery, perfumes and sizes, from 2 ml, 5 ml and 8 ml vials to the 30 ml bottle on most perfumes.
• Recommend perfumes with real expertise, drawing on a catalogue of more than 1,000 originals.
• Turn tricky cases into happy customers with calm, creative problem solving.
• Share customer feedback with the team so products and processes keep improving.
• Keep the help centre in your language accurate and easy to read.

WHAT YOU'LL BRING

• Native French, German, Italian, Spanish or Polish, plus fluent English.
• 2+ years in customer service, ideally in e-commerce or beauty.
• Warm, precise writing and a genuine interest in perfume.

WHAT WE OFFER

• Salary at the top of the market plus an annual performance bonus.
• Remote-friendly within the EU, with offices in Paris (Place Vendôme) and Berlin.
• A generous monthly perfume allowance to explore the whole catalogue.
• A personal learning budget of €2,500 a year for courses, conferences and books.
• 30 days of paid holiday a year, plus public holidays.
• Team gatherings in Paris and Berlin.

SALARY AND HOW TO APPLY
Salary: €48,000 – €62,000 gross per year, full-time, permanent contract, plus an annual performance bonus.
Location: Paris or Berlin, or remote from anywhere in the EU.
To apply, email your CV and LinkedIn profile (and portfolio, if you have one) to careers@scento.com with “Customer Care Specialist (French, German, Italian, Spanish or Polish)” in the subject line.

Apply: https://www.scento.com/careers/customer-care-specialist
Apply online: https://www.scento.com/careers/customer-care-specialist