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Customer Support & Success
Remote.com
Remote.com, the global HR and payroll platform, is hiring a Coordinator for its Payroll Client Services team. The role is fully remote and open across the EMEA region (Europe, the Middle East and Africa), with no single-country restriction stated in the listing. Remote is a fully distributed, async-first company. As a Coordinator you are the first line of support for customers with payroll questions and discrepancies, building foundational payroll knowledge over time. Remote lists an annual salary range of 19,650 to 44,200 USD for this full-time position, varying by location, skills and experience.
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Resolve customer payroll inquiries and processing discrepancies across multiple support channels while meeting service-level agreements. Diagnose payroll issues using internal tools and documentation. Escalate complex cases through defined workflows and keep customers informed on issue status with clear, professional communication. Follow internal procedures and document support tickets accurately. Build payroll and regional compliance knowledge and flag opportunities to improve processes.
Strong attention to detail and clear written communication in English. Ability to follow structured processes and work within SLAs. Willingness to learn payroll systems and regional compliance regulations. Comfort working asynchronously in a fully remote, distributed team. Based in the EMEA region.
USD 115K - 194K/yr
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