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Sales
GitLab
GitLab is hiring an Associate Renewals Manager, an individual-contributor role reporting to the Manager of Renewals that focuses on executing tactical renewal management with precision and accuracy. The work is guided by senior team members and established frameworks, making it a good fit for someone moving into renewals management. This listing is the Canada and United States opening; the same role is also listed separately for Ireland or Israel. The position is posted as Remote Canada and Remote United States, and GitLab states: "All of our roles are remote, however some roles may carry specific location-based eligibility requirements." Listed US salary range is $53,760 to $105,000 USD.
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Manage an assigned customer renewal portfolio, track critical dates and drive closures on schedule. Hold consultative conversations with customers about product usage and future needs, and identify expansion opportunities such as additional seats, tiers or modules. Prepare and submit renewal quotes, order forms and documentation accurately, analyze usage trends and contract terms, and collaborate with Sales, Customer Success and Finance. Keep CRM records current.
Ability to execute basic renewal processes independently with familiarity with multi-year agreements or non-standard terms. Strong organization, attention to detail and the ability to manage many renewals at once. Clear written and verbal communication, a collaborative mindset and openness to feedback. Familiarity with remote work practices and willingness to travel for trainings, offsites and customer meetings.
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