Technical Customer Success Manager – AMER

Description

Camunda — the enterprise agentic orchestration platform trusted by 700+ organizations, named a Gartner Visionary, ranked 3rd in Flexa's 2026 Most Flexible Companies, fully remote and global — is hiring a Technical Customer Success Manager for the Americas theater, working fully remotely from anywhere in the world. This is a hybrid CSM/TAM role in a pooled team structure: you'll blend strategic relationship-building with deep technical expertise, serving as a trusted advisor across process orchestration projects for a diverse customer base. You'll guide new customers through initial setup and feature adoption, build tailored success plans tied to business goals and KPIs, drive adoption and orchestration maturity using Camunda playbooks, and coordinate closely with Consulting, Support, and Engineering on technical issues. 2–3 years in customer success, technical account management, or solutions engineering is required, alongside a strong understanding of cloud computing, software development, and DevOps concepts. Salary: US $121,400–$195,700 · UK £76,200–£125,400 · Singapore S$150,800–S$226,100 · worldwide via Remote.com. Annual Kickoff: Madrid 2026.

Required Skills